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KNOWLEDGE MANAGEMENT - RESOURCE LIST

Journal Articles:

Armstrong, Richard and Novins, Peter. "Choosing Your Spots for Knowledge Management." The Ernst and Young Center for Business Innovation Journal, Issue 1, 45-52.
Outlines a possible approach to use when undertaking a knowledge management strategy.

Botkin, Jim and Davis, Stan. "The Coming of Knowledge-Based Business." Harvard Business Review September-October 1994, pp165-170.
Examines the distinction between data, information and knowledge. The article defines six elements of a knowledge-based business, and concludes that in the future the private sector will become the educators.

Davenport, Tom. "Secrets of Successful Knowledge Management." Knowledge Inc., February, 1997.
Davenport uses a recent knowledge management study of several organizations to isolate some of the factors leading to a successful knowledge management enterprise.

Drucker, Peter. "The Coming of the New Organization," Harvard Business Review (January-February 1988).
Drucker tries to find hints at what a knowledge organization might look at by considering the workings of a symphony, a hospital, and the British civil administration in 19th century India.

Foote, Nathaniel and Manville, Brook. "Strategy as if Knowledge Mattered." Fast Company, April 1996.
Manville and Foote describe the importance of creating a strategy before implementing knowledge management initiatives.

Hansen, Morten T., Nohria, Nitin, and Tierney, Thomas, "What’s Your Strategy for Managing Knowledge." Harvard Business Review, March-April 1999, 106-116.
Very useful treatment of knowledge management in consulting organizations, yielding the distinction between personalization and codification knowledge strategies.

Kirby, Julia, "Becoming a Knowledge Based Business: A Conversation with Stan Davis." The Ernst and Young Center for Business Innovation Journal, Issue 9-13.
This interview provides a very good introduction to what a knowledge-based business is, and why organizations are pursuing this strategy.

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